I began performing DOT exams in 2003 in addition to seeing my regular patients. In 2015, I opened a second clinic devoted solely to providing DOT physical exam services to local and over-the-road drivers. I was working with paper exams early on, which is a hassle of printing forms, making copies for the drivers to fill out, uploading results to the FMCSA website, and then storing the paper files.
As the DOT exam business grew, I began going on site to large trucking companies and driving schools. I found myself spending more and more time on the documentation, to the point where it became exhausting and a major limiter to growth. By the third year of my DOT business, I started to consider switching to electronic digital records (EHR) to help manage the paperwork.
I did a demo with Rich and the staff of 3bExam where they walked me through their platform and it blew my mind with all the features. At the end of the demo, I was especially impressed when Rich told me they rely on month-to-month agreements with their clients instead of long-term contracts. If I wasn’t happy with their platform, there was no risk of being locked in to something that wasn’t working for me. That first month has now turned into over three years of using 3bExam.
3bExam has a lot of game-changing features, but the ones that stand out for me are Prefill, Auto-upload, Reminder, and Company Portal.
The FMCSA website is never easy to navigate and it is often down. 3bExam automatically uploads completed exams to the FMCSA website even if the website has gone offline. This feature has saved me so much time and so many headaches. I cannot even remember the last time I logged in to the FMCSA website!
The reminder feature is incredibly helpful for drivers to manage their certification schedules. It has also been beneficial for the growth of my business. If a driver opts in for reminders, 3bExam automatically sends them a notification 30 days before their medical certificate expires. The drivers really appreciate these reminders, and after 3+ years of 3bExam use, the repeat business has been great for me, too!
Possibly the biggest game changer for the growth of my business has been the client portal feature. I have won over several large motor carriers with this feature alone. It lets employers log in to manage their driver lists and information, run reports, schedule exams, and reprint certificates. Larger companies absolutely love this real-time access to their drivers’ documents and information. Safety managers love that they don’t have to track down a driver’s long forms or certificate, because they get copies sent to them the second it is done. The client portal is one of the biggest contributing factors to the customer loyalty I’ve built for my business over the years.
Lastly, FMCSA and DOT are always making changes to their forms. Keeping track of this is a hassle, but I need to know I always have the most up-to-date and compliant documentation. One thing to realize about 3bExam is that the software doesn’t allow you to make any mistakes with exam data or mess up any of the documentation. 3bExam updates their online forms the same day FMCSA/DOT make any changes. It’s great to know I don’t have to worry about these kinds of variables — this is one of the original reasons I considered an EHR.
Making the transition to 3bExam
There weren’t many setbacks along the way. There is a slight learning curve, and it does take a little time to become familiar with all the features and options of the software. But the staff at 3bExam have always been wonderful at answering questions and helping to troubleshoot any problems that arise. They are very quick to respond. They are five stars in customer service!